Privacy Policy
Last updated: September 2026
Eve Kermack Coaching respects your privacy and is committed to handling your personal information with care, transparency and integrity.
This Privacy Policy explains what personal information may be collected through this website and through my coaching services, why it is collected, how it may be used and stored, and the choices you have in relation to your information.
Who I am
Eve Kermack Coaching provides online life coaching and therapeutic, trauma-informed coaching services.
In this Privacy Policy, “I”, “me” and “my” refer to Eve Kermack trading as Eve Kermack Coaching.
Information I may collect
Depending on how you interact with me and my services, I may collect information including:
your name and contact details;
information you provide when making an enquiry or booking a call or coaching session;
information provided through intake or coaching forms;
information you choose to share during the coaching relationship;
coaching notes or records relevant to providing my services;
billing, payment and transaction information;
correspondence between us; and
technical information relating to your use of this website, such as browser, device and website usage information.
Because of the nature of coaching, you may choose to share information about your physical or psychological wellbeing, relationships, personal history or other sensitive areas of your life. I treat this information with particular care.
I aim to collect only information that is reasonably necessary for providing my services and operating my business.
How I collect information
I generally collect personal information directly from you when you:
contact me;
complete an enquiry, intake or other form;
book a Clarity Call or coaching session;
engage me as your coach;
communicate with me by email or another agreed method; or
otherwise voluntarily provide information to me.
Some technical information may also be collected automatically when you use this website through cookies, analytics or similar technologies.
Why I collect and use your information
I may collect and use personal information to:
respond to enquiries;
arrange and manage bookings;
determine whether my coaching services are appropriate for you;
provide coaching services;
maintain appropriate records relating to our coaching relationship;
communicate with you about your sessions or services;
process and maintain records of payments;
operate, maintain and improve my website and services;
meet legal, regulatory, insurance or professional obligations; and
protect the safety, rights and legitimate interests of myself and others where reasonably necessary.
I will not sell or rent your personal information.
Sensitive information
The nature of coaching means that you may voluntarily disclose sensitive information.
Where required by law, sensitive information will only be collected with your consent and where it is reasonably necessary for providing my services or otherwise permitted or required by law.
You are not required to disclose information that you do not wish to share, although in some circumstances this may affect my ability to provide appropriate coaching services.
Confidentiality
Information shared within the coaching relationship is treated as confidential.
There may, however, be limited circumstances in which information may be disclosed without your consent, including where disclosure is required or authorised by law, or where there is a serious and imminent concern regarding safety and disclosure is permitted by law.
The specific confidentiality arrangements applying to coaching clients are also set out in the Coaching Agreement.
Service providers
I use third-party services to operate my website and business. These may include services used for website hosting, online forms, scheduling, video conferencing, email, payment processing, cloud storage and website analytics.
These providers may process or store limited personal information in order to provide their services.
Some service providers may store or process information outside Australia. Where applicable, I take reasonable steps to select reputable service providers and manage personal information appropriately.
Website analytics and cookies
This website may use cookies and similar technologies to support website functionality and understand how visitors use the site.
Depending on the services enabled on this website, information such as your browser type, device, pages visited, approximate location, referral source and time spent on the website may be collected.
You can generally control or disable cookies through your browser settings, although doing so may affect some website functionality.
Storage and security
I take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored electronically using password-protected devices, cloud-based services and other business systems.
No method of electronic transmission or storage can be guaranteed to be completely secure. I therefore cannot guarantee absolute security, but I take reasonable precautions appropriate to the nature of the information I hold.
How long I keep information
I retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide my services, maintain appropriate business records and meet any legal, insurance or professional obligations.
When information is no longer required, I take reasonable steps to securely delete or de-identify it where appropriate.
Accessing or correcting your information
You may contact me to request access to personal information I hold about you or to ask that inaccurate or out-of-date information be corrected.
I may need to verify your identity before providing access. In some circumstances, access may be limited or refused where permitted or required by law.
Privacy concerns and complaints
If you have a question or concern about how your personal information has been handled, please contact me using the details below.
I will take your concern seriously and aim to respond within a reasonable period.
If your concern cannot be resolved directly and the Privacy Act applies to the matter, you may also have the right to contact the Office of the Australian Information Commissioner.
Changes to this policy
I may update this Privacy Policy from time to time to reflect changes to my business, services, technology or legal obligations.
The current version will be published on this website with the date it was last updated.
Contact
Eve Kermack Coaching
Website: evekermack.com.au
Email: ekermack@hotmail.com